This Return & Refund Policy ("Policy") explains how refunds and returns are handled in connection with Omni Checkout ("Omni Checkout," "we," "our," or "us") and our platform at omnicheckout.app and related domains.
Omni Checkout operates in two distinct roles. Please read the section that applies to you:
This Policy should be read with our Terms of Service, End User License Agreement, and Privacy Policy.
Fees for Omni Checkout platform access, checkout hosting, pixel and attribution services, dashboard access, and related SaaS features are generally non-refundable, except where required by applicable law or as expressly stated in your Order Form, statement of work, or promotional offer.
If you believe you were charged in error, contact billing@omnicheckout.app within thirty (30) days of the charge. Verified billing errors will be corrected via refund or account credit at our discretion.
Where we offer a free trial, waitlist pricing, or promotional period, the specific refund and cancellation terms disclosed at signup apply. Unless stated otherwise, you may cancel before the paid period begins without charge.
If Omni Checkout experiences a material outage that prevents checkout from functioning for a sustained period and we are unable to restore service within a reasonable time, we may issue a pro-rata credit or refund for the affected billing period, at our sole discretion.
Fees for custom integration, consulting, or data-scoping engagements are non-refundable once work has commenced, unless otherwise agreed in writing.
You may cancel your Omni Checkout account by written notice to legal@omnicheckout.app. Cancellation stops future billing but does not entitle you to a refund of prepaid fees except as stated above or required by law.
When a shopper buys goods or services from an online store that uses Omni Checkout, the merchant operating that store is the seller of record. Omni Checkout provides hosted checkout, payment routing, order handoff, and related technology. We do not manufacture, ship, or warrant the merchant's products unless we explicitly state otherwise in writing.
Requests to return products, cancel orders, or obtain refunds for purchases made through Omni Checkout-hosted checkout must be directed to the merchant whose store you purchased from. Each merchant maintains its own refund, return, and shipping policies, which are displayed on the merchant's checkout page and storefront where applicable.
Contact the merchant using the support information on their website, order confirmation email, or packing slip. If you cannot reach the merchant, you may email support@omnicheckout.app with your order details and we will attempt to route your request to the merchant. Omni Checkout cannot guarantee a particular refund outcome for merchant sales.
Payments are processed by third-party payment providers (including Whop and, where enabled, PayPal). Refunds initiated by a merchant are returned to the original payment method subject to the processor's timelines. If you dispute a charge with your bank or card issuer, the dispute is handled under card-network and processor rules; Omni Checkout may provide transaction metadata to the merchant and processor to assist resolution.
If you believe a charge is fraudulent, contact your payment provider immediately and notify the merchant. You may also contact support@omnicheckout.app so we can flag the transaction for review.
Refunds for data product licenses, audience segments, API access, and BigQuery or similar data deliveries are governed by your Data License Agreement and the Terms of Service. Unless otherwise specified in that agreement, data license fees are non-refundable once delivery or access has been granted.
We may update this Policy from time to time. Material changes will be posted with a revised "Last Updated" date. Continued use of the Services after the effective date constitutes acceptance of the updated Policy.
Omni Checkout (Cartanalytics)
Billing: billing@omnicheckout.app
Shopper support routing: support@omnicheckout.app
Legal: legal@omnicheckout.app